Shipping policy

 

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For simple flat rate shipping: We offer $15 flat rate shipping to Australia, $20 for express post. Orders over $150 obtain free shipping within Australia, for all other countries shipping prices will be shown upon checkout. Wholesale orders will incur seperate shipping rates.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@curltivate.com.au with your name and order number, and we will look into it for you. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@curltivate.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@curltivate.com.au